The CRM Built Specifically for Payments
Most CRMs are built for contacts and deals, then a payment gateway gets bolted on as an afterthought. Midcove flips that. It's a payment CRM built around your MID from the ground up, so transactions, chargebacks, and fraud are core features, not plugins.
A generic CRM was never built to run payments
Bolt a gateway plugin onto a generic CRM and you get contact records with a "charge card" button — not a system built for how payments actually work. Disputes live in a separate portal. Fraud rules live in the gateway, if they exist at all. Void and refund logic gets rebuilt by hand in workflows never designed for it. Every payment-specific task becomes a workaround instead of a built-in feature.
Midcove starts from the other direction: the MID is the center of the system, and the CRM is built around it.
What a payment CRM gives you
- A virtual terminal built for card-not-present sales, not a checkout widget.
- Sale, void, and refund actions native to the transaction record.
- Chargeback management with cases tracked to resolution.
- Fraud filters — IP, email, phone, and BIN blocking — built into the workflow.
- Everything organized around your MID and gateway, not a generic contact record.
Four core tools, one payments-first CRM
Each one is purpose-built for payments, not repurposed from a general CRM template.
Virtual Terminal
Key in phone and mail orders with AVS and CVV checks, right against your MID.
Learn moreTransaction Management
Search, sort, and act on every sale, void, and refund from one dashboard.
Learn moreChargeback Management
Get alerted the moment a dispute opens and track every case to resolution.
Learn moreFrom your MID to a fully working payment CRM
Connect your MID
Board the merchant account you already have with NMI, Authorize.Net, Stripe, or PayPal.
Route transactions through Midcove
Install the plugin or call the API so every sale, void, and refund flows into the CRM.
Run the whole payment lifecycle
Manage transactions, chargebacks, and fraud filters from the same login, built for payments from the start.
Payment CRM questions
How is a payment CRM different from a regular CRM?
A generic CRM is built around contacts and deals, so payments get added on as an afterthought. A payment CRM like Midcove is built around your MID and gateway from day one, with transaction management, chargeback management, and fraud filters as core features instead of add-ons.
Do I still need a separate payment gateway?
Yes. Midcove is not a gateway or a processor. You keep your existing NMI, Authorize.Net, Stripe, or PayPal account, and Midcove connects to it through a plugin or API so you can manage everything from one CRM.
What can I manage inside the Midcove payment CRM?
You can key in payments on the virtual terminal, manage sales, voids, and refunds, track and respond to chargebacks, and configure fraud filters like IP, email, phone, and BIN blocking with automatic lockouts.
Will switching to Midcove disrupt my current setup?
No. Since Midcove connects to the MID you already have, there's no new merchant account, no re-underwriting, and no change to your processor relationship. You're adding a payments-focused CRM layer, not replacing your processing setup.
See a payment CRM built around your MID
Connect your existing merchant account and manage transactions, chargebacks, and fraud in one place.