Refund Management Without the Spreadsheet
Sale, void, and refund already live in your transaction management dashboard. Refund management goes deeper on the refund side — partial refunds, status tracking, and every refund routed back through the exact MID and gateway the original sale used.
Refunds handled the same way every time
Chasing a refund through a spreadsheet or a separate gateway login wastes time and invites mistakes. Midcove keeps every refund tied to its original transaction, MID, and status — all in one place.
- Issue a full or partial refund directly from any past transaction.
- Track refund status alongside the original sale, without a separate log.
- Every refund routes through the same boarded MID and gateway as the original sale.
- Role-based access controls exactly who on your team can issue a refund.
Partial refunds
Refund less than the full amount when only part of an order needs to be returned. The remaining balance stays clearly tracked against the original sale.
Same MID, same gateway
Refunds never go through a different processor than the original transaction — Midcove routes each one back to exactly where the sale was made.
From transaction to refund in three steps
Find the transaction
Search the transaction management dashboard for the original sale by order ID, customer, or date.
Choose full or partial
Enter the refund amount — the full sale or a partial amount — and confirm.
Track it to completion
The refund routes through the original MID and gateway, with status visible on the transaction record.
Refund management questions
Can I issue a partial refund?
Yes. You can refund the full transaction amount or a partial amount directly from the transaction record in the CRM.
How long do refunds take to post?
Once you issue a refund in Midcove, it's sent to the original gateway immediately. From there, posting time to the customer's card follows that gateway and card network's normal refund timeline.
Do refunds go through the original gateway?
Yes. Every refund routes back through the same boarded MID and gateway the original sale used, so there's no separate refund account to manage.
Can customers request refunds themselves?
No. Midcove doesn't include a customer-facing self-service portal. Refund requests are handled by your team from inside the CRM, so you stay in control of every refund issued.
Keep refunds under control
Manage every refund from the same place you manage every sale.