Last updated: August 7, 2026
Midcove is a software-as-a-service (SaaS) product operated by Midcove. Because Midcove is a digital subscription service, no physical goods are shipped and nothing needs to be returned. This policy explains when subscription payments are refundable and how to request a refund.
14-Day Money-Back Guarantee on First Purchase
If you are not satisfied with Midcove for any reason, you may request a full refund of your first payment on a paid plan within 14 days of the initial purchase date. This applies to both monthly and annual plans, and to the first purchase only — one refund per customer and per business entity.
Renewal Payments
Subscription renewals (the second and subsequent monthly or annual charges) are non-refundable, except where a refund is required by applicable law. To avoid an unwanted renewal charge, cancel your subscription before the renewal date — see our Cancellation Policy. We send a reminder before annual renewals.
What Is Not Refundable
- Renewal charges after the first billing period (as above).
- Partial billing periods — we do not prorate refunds for unused time in a period already charged.
- Enterprise plans governed by a signed order form or master agreement — refunds for those are handled per that agreement's terms.
- Fees charged by your payment gateway or processor (NMI, Authorize.Net, Stripe, PayPal, or your acquiring bank). Those relationships and fees are between you and your provider.
How to Request a Refund
- Email our billing team from the email address on your Midcove account, or submit a request through the contact page.
- Include your account email and the date of the charge. A reason is optional but helps us improve.
- We confirm eligible requests within 2 business days.
Refund Processing Time
Approved refunds are issued to the original payment method within 5–10 business days of approval. Exact posting time depends on your card issuer or bank. We do not issue refunds to a different card, account, or payment method than the one originally charged.
Chargebacks
If you believe a charge is incorrect, please contact us first — most billing issues are resolved within a business day, which is faster than the card-dispute process. Initiating a chargeback on a charge that qualifies for a refund under this policy delays resolution for everyone involved.
Contact
Questions about this policy or a specific charge: reach us via the contact page. Midcove, 480 Harbor Point Drive, Suite 300, Wilmington, DE 19801.